Returns & Exchanges

At Positive Grid, we stand behind the quality of our gear and offer a 30-day money-back guarantee to ensure you have the best experience with our products. If you are not completely satisfied with your purchase, you can return your item for a full refund within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online Support Center to submit a return request with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Gear

  Carefully pack your item in its original packaging, including all cables, manuals, and accessories to ensure the product remains protected during transit.

• 3.
  Ship the Package

  Affix the provided shipping label to your box and drop it off at the designated carrier location; please ensure you keep your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned unit, we will process your refund back to your original payment method within 7 to 10 business days.