Frequently Asked Questions
Everything you need to know about Spark amplifiers and BIAS software.
How long does shipping take for Spark amplifiers?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for hardware products?
We offer a 30-day money-back guarantee on all hardware. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund.
Can I use BIAS FX 2 software without a Positive Grid interface?
Yes, our BIAS software is compatible with most standard ASIO audio interfaces on Windows and Core Audio interfaces on macOS.
Do Positive Grid products come with a warranty?
All new hardware products include a one-year limited warranty that covers defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying purchases.
How do I update the firmware on my Spark amp?
Firmware updates are managed through the Spark Firmware Updater tool available on our official website. Simply connect your amp to a computer via USB to begin the process.